Know your consumer rights
Did you score well at the sales or gave or received a Christmas gift that will need to be returned?
Queenslanders should know their rights when it comes to refunds and exchanges.
If you’re claiming a refund or replacement because the product was faulty, you don’t need the original packaging.
Remember that retailers aren’t legally obliged to exchange or refund items if you change your mind.
“No refunds on sale items” signs are illegal – if a product is faulty, damaged or dangerous you are entitled to a refund or a replacement.
Keep your receipts. Take a photo of your receipt or store it with the ‘Buy Smart’ app, available from the Office of Fair Trading website.
If you suspect any misleading price signage, report it to the Office of Fair Trading.
If you receive a gift card, set a reminder on your phone or calendar to remind you to use the card before it expires.
For more information on consumer and business rights and responsibilities, visit www.qld.gov.au/fairtrading
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